Case Studies

Here are two case studies highlighting my process and related deliverables for a highly successful enterprise application, and an award-winning health insurance eCommerce site.

HOSPITAL Underpayment analysis and Recovery

Problem: Insurance companies frequently fail to pay hospitals what they are contractually owed.  For large hospitals and health systems, these underpaid and denied claims can add up to tens of millions of dollars in uncollected revenue each year.  The existing tools and process for identifying, validating, and collecting on these claims is time and resource-intensive.  

Blue CROSS BLUE SHIELD Rate quote and BUY ONLINE

Problem: People shopping on BCBSNC.com for insurance in North Carolina, had a difficult time using the site to compare plans and complete applications for coverage without calling a sales rep.